Americas Worst Airlines

by mpress | September 30, 2007 at 05:30 am

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As air travelers' summer of hell draws to a close, stories of canceled
flights, lost luggage and late arrivals abound. But while it might seem
that the whole system is a mess, which carriers are actually the
biggest culprits?

1. Atlantic Southeast Airlines On-time performance: 63.3% (worst)

Baggage mishandling: 16.9 per 1,000 passengers (worst)

Cancellations: 4.4% (second worst)

2. Comair (a division of Delta Air Lines) On-time performance: 66.6% (second

worst) Baggage mishandling: 11.9 per 1,000 passengers (third) Cancellations:

5.4% (worst)

3. American Eagle Airlines (a division of American Airlines) On-time performance: 69% (fourth worst) Baggage mishandling: 13.5 per 1,000 passengers (second)

Cancellations: 4.4% (third)

4. Mesa Airlines On-time performance: 72.5% (seventh worst) Baggage

mishandling: 10.1 per 1,000 passengers (fourth) Cancellations: 2.7% (sixth)

5. Expressjet Airlines On-time performance: 73% (ninth worst)

Baggage mishandling: 8.9 per 1,000 passengers (fifth)

Cancellation rating: 3.4% (fourth)

6. US Airways On-time performance: 68.3% (third worst) Baggage mishandling:

8.6 per 1,000 passengers (seventh) Cancellations: 1.9% (ninth)

7. American Airlines On-time performance: 69.9% (fifth worst) Baggage

mishandling: 5.8 per 1,000 passengers (11th) Cancellations: 2.0% (eighth)

8. United Airlines On-time performance: 72.4% (sixth worst)

Baggage mishandling: 5.4 per 1,000 passengers (12th) Cancellations: 2.1%

(seventh)

9. Delta Air Lines On-time performance: 75% (fifth worst)

Baggage mishandling: 6.6 per 1,000 passengers (eighth)

Cancellations: 1.5% (13th)

10. Alaska Airlines On-time performance: 72.8% (eighth worst)

Baggage mishandling: 6.6 per 1,000 passengers (ninth)

Cancellations: 1.2% (15th)