crm oxygen online

In the middle of a revolution as that of our days, between the communication of media in change and the preparation of contents for the persons, the Trendwatching presents the report for 2007, in an extended vision of the consumption, of the persons and communities.

Emoção Dakar

A emoção do Dakar começa a subir e a expectativa de ver rolar a prova em território nacional também! Vídeo do Dakar.  

Maiores pesquisas Yahoo 2006

Maiores pesquisas Yahoo 2006 Chega o fim do ano e o motor de busca Yahoo mostra as estatísticas das maiores pesquisas Yahoo 2006, resumo de uma ano de actividade.O interesse desta síntese das maiores pesquisas Yahoo 2006, é de um dos principais motores de busca da...

crm relashionship costs

The companies who already had passed for a process of certification of quality, as strategical option to improve its competitive position, had tried an additional one of “quality costs”, resultants of the improvements to introduce in the processes or procedures....

customer service dream

Other way to customer service?

CRM - claim customer

It likes what it does not want to hear on the mark or product? The customer gives a chance to it.Consumers define what it is focus in the customer. The business men speak very on the importance of the focus in the customer, but rare they ask what this means. In accordance...

crm loylty measure

On the proposal of Fred Reichheld in its book “The Ultimate Question” to measure the loyalty of the customers, method assigned for Net Promoter Score (NPS), has continuity in the summary of the 7 rules to measure the NPS and 6 ways to improve it.

mebocaina experiential marketing

The campaigns of brand activation are by chance those more efficient, comparatively with the publicity billboard or average. The experience with the current campaign of the mebocaína, designated "cantamebocaína" brings near effectively the consumer of...

crm client loyalty

How it will manage the bad information on the enterprise, his products and services? How an opportunity will use a threat to make it? How it will manage the very old sentence of whom " a satisfied client passes the word twice and who with bad experience passes the word...

canta mebocaina

ri-te, ri-te que a mebocaina está a alegrar esta festa e quando te derem dores de garganta, aí é que vais pedir umas pastilhitas...é sempre bom ter à mão!

crm marketing strategy

Robert Kaplan, teacher of the Harvard Business School and creator, at the side David Norton, of the established Balanced Scorecard, strategic essential tool, was present in the Expomanagement 2006, S.Paulo-Brasil, where his intervention was of what it created more expectations.

Google Search Appliance

A gigante de buscas Google lançou na semana passada, no mercado brasileiro, sua linha de dispositivos de busca dedicada para empresas.

Rui Costa Benfica

Ânimo e alento nestas horas difíceis e de incompreensão por tudo aquilo que aconteceu ao menino que um dia teve a "infelicidade" de sair do clube e lhe marcar um golo num encontro internacional.

crm training - curso pós-graduação crm

Esta semana terminam as inscrições para o curso de pós-graduação de CRM.

crm video - gestão clientes

Caso pudéssemos de facto recompensar e premiar o atendimento exemplar, faríamos como este cliente?