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28,000 Bags Caught in Continuing T5 Heathrow ' National Embarrassment'
Wow, 28,000 bags is a *lot* of lost luggage, got to be some sort of record.
The ongoing debacle at Heathrow's controversial new T5 terminal has ramped up a notch, with that many bags lost adding to the 300 flights cancelled since opening five days ago.Not only that, but an EU politician's bags were among those sitting in a warehouse.
You can read previous NowPublic coverage on the T5 fiasco here.
It will take up to a week to return 28,000 bags placed in temporary storage after troubles at Heathrow's Terminal 5, a government minister has said.Aviation Minister Jim Fitzpatrick said the opening of the £4.3bn terminal had fallen "well short of expectations".
British Airways says the backlog of bags has to be manually checked before they can be returned to their owners.
It has also emerged that the Olympic torch, due to arrive at T5 on Saturday, will now arrive at a VIP suite instead.
Travelers hoping to fly from the new Terminal 5 at London Heathrow airport on Monday face more delays from troubles with the computerized baggage-handling system, and the British transport secretary offered Sunday to help resolve problems that have led to hundreds of flight cancelations, thousands of lost bags and much embarrassment.
British Airways - the sole tenant of Terminal 5 - canceled 37 domestic and European flights Sunday, bringing the total number of cancellations since the terminal opened Thursday to 245.
The airline said there would be more cancellations Monday and Tuesday, with the aim of operating 87 percent of its scheduled flights. An airline spokeswoman could not predict when services would return to normal.
British Airways Plc canceled 54flights at London Heathrow airport's new Terminal 5 today asit worked through a backlog of about 20,000 pieces of strandedluggage on the fifth day of disruptions.
The carrier abandoned 14 percent of scheduled servicesfrom the terminal, affecting travel to short-haul destinationsincluding Paris and Edinburgh. Some 340 flights will operate,said Euan Fordyce, a spokesman for the London-based airline.
David Miliband, the Foreign Secretary, noted on his blog that he met anunnamed politician during a meeting in Slovenia over the weekend who hadasked him to speak to airport bosses.
If your flight is delayed or cancelled, or your baggage is lost, you are entitled to compensationRelated Links
In a post headedTearing your hair out, he wrote: “He arrived merely to transit, but hisbags are nowhere to be seen and it was whispered that it might take weeks.He asked me to pass on a message to BA/BAA: for goodness sake get your acttogether.”














Most RecentMost Recommended Comments (2)
at 16:00 on March 31st, 2008
That really sucks... such a nice building designed by one of the world's best architects, lots of money and high rofile companies... seems nothing could go wrong but gone as bad as it possibly could...
at 07:17 on April 1st, 2008
Good Stuff
A grerat deal has been writen about lost baggage, delays and traveller frustraton,and rightly so.
However, the story of passengers requiring disability (wheelchair) support from Canada through Heathrow is appallling.
For the first time I required wheechair assistance with Air Canada at a conection stop at Calgary from Victoria and again at Heathrow twice within three month, last year, because of sudden deaths in my immediate family. The service en route was nerve wracking!
The so-called customer service is no longer in the hands of the Airport Authorities, I understand, an outside contractor is engaged to deal with disabled passengers.
If one travels Business Class there is an electric buggy waiting, If one travels 'tourist', then forget the concept of 'Service'.
My advice to travellers who require wheelchair support from Canada,(or elswehere in the World) to the UK, give Heathrow a miss altogether. Perhaps fly Air Lingus to Ireland and from there take the train and ferry to a UK destination.
Peter