NP Rank:
American Airlines CEO Taking Blame For Cancellations
UPDATE April 11th: American Airlines canceled another 595 flights today, and more cancellations are expected to occur through the weekend. So far over 3000 flights have been canceled, affecting over 250,000 customers. American Airlines CEO Gerard Arpey announced yesterday that he was taking personal responsibility for all the cancellations. To see video coverage click here
American Airlines chairman and chief executive officer Gerard Arpey said Thursday that he is taking "personal responsibility" for the botched maintenance that has forced the carrier to cancel some 3,000 flights this week for aircraft inspections.
"I run the company," Mr. Arpey told reporters at an afternoon news conference, "so if there's any blame to be had, it is my fault, and I take full responsibility for this."
Video
American canceled more than 930 flights Thursday as its mechanics, quality assurance inspectors and engineers worked to ensure that the carrier's fleet of 300 MD-80 jets would meet Federal Aviation Administration regulations.American Airlines canceled 595 flights Friday, but said it expected to be operating 60 percent of its MD-80 flights by 4 p.m. The carrier has canceled at least 185 flights for Friday at Dallas/Fort Worth International Airport.
American, which has canceled more than 3,000 flights since Tuesday, said it had 226 of its 300 MD-80 aircraft back in service Friday morning, with inspections and repairs completed.
The Fort Worth-based expects the disruptions to continue into the weekend, although an airline spokesman said Saturday's cancellations should be fewer than Friday's.
UPDATE April 10th: Even more American Airlines flights will be canceled today. Are you currently stuck in an airport and reading this? If you or someone you know has been affected we’d like to hear your thoughts/frustrations. Send us your photos and stories.
AA.com has issued the following new advisory:
We sincerely regret the inconvenience created by the cancellation of a portion of American Airlines' flights which started on April 8. Additional inspections of our MD-80 fleet are being conducted to ensure precise and complete compliance with the FAA's directive related to wiring in the aircraft's wheel wells. Please be assured that safety of our customers is, and always will be, American's first priority. For more information about your flight, please check Gates & Times.
Customers who were inconvenienced with overnight stays may Email American Airlines Customer Relations to request information about compensation. Within the email form, please select "April 8/9/10 Flight Disruptions" from the Email Subject drop down menu. Please provide the flight number on which you were scheduled to travel and a brief description of your circumstances in the message area provided.
Reservation Changes Due To Aircraft Inspections
Customers who were scheduled on a flight that was cancelled may request a full refund or may apply the value of their ticket towards future travel on American Airlines. Additionally, customers scheduled to travel on any MD-80 flight from April 8 – 11, even if their flight has not been cancelled, may rebook without a change fee to any AA flight with availability in the same cabin as long as their travel begins by April 17, as shown below:
If you are traveling to, from or through... On the following dates... And your ticket was issued no later than... You may change your reservation to begin travel as late as...
Cities served by MD-80 aircraft April 8-11, 2008 April 8, 2008 April 17, 2008
One ticketed change is allowed, and no change fee will apply.
For assistance, contact our Reservations personnel at 1-800-433-7300 within the United States or Canada. If you are calling from outside the United States or Canada, please check our Worldwide Reservations Numbers page for Reservations contact information.
Passengers of American Airlines will face more travel troubles Thursday as the carrier is set to cancel hundreds of flights while it continues to fix wiring on some of its jets.
The 900 flights expected to be grounded Thursday are on top of the almost 1,100 cancelled Wednesday, and more than 700 earlier in the week.
The airline estimated Wednesday that more than 100,000 travellers were affected by the cancellations — with airports in Dallas and Chicago hardest hit.
Some Canadian airports will be affected as well, as Thursday flights between Calgary and Dallas have been cancelled.
The airline says it has been providing vouchers for later flights, as well as meals, hotels and ground transportation for stranded passengers, though some travellers including, Mary Rickert, complained of chaos.
"It's an absolute disaster," Rickert said of the lines at Chicago's O'Hare Airport. "It's a four-hour wait just to get to the ticket counter. Shoot me now."
The cancellations stem from inspections of U.S. planes being carried out by the Federal Aviation Administration. The FAA's second round of checks are expected to continue through June. The inspections were sparked by a congressional hearing last week that found Southwest Airlines had kept 40 planes in the air that hadn't been properly inspected.
The FAA is investigating American Airlines' aging MD-80 jets, which make up almost half its fleet. Federal inspectors say they have found problems with the spacing and direction of cords used to secure bundles of wires in the planes' auxiliary hydraulic systems.
If the wiring rubs together, the fear is it could ignite fuel vapours and cause an ex
UPDATE April 9th: After over 400 cancellations yesterday, American Airlines has cancelled another 1000 flights today. AA.com has listed the following advisory “American is canceling a portion of its flights starting on April 8 to conduct additional inspections of its MD-80 fleet. These inspections are to ensure precise and complete compliance with the FAA's directive related to wiring in the aircraft's wheel wells. We sincerely regret this inconvenience and are actively working to re-accommodate our affected customers. Please be assured that safety of our customers is, and always will be, American's first priority.”
For previous coverage please click here
American Airlines canceled more than 1,000 flights, or nearly 45 percent of its daily schedule, on Wednesday, stranding thousands of passengers and creating chaos at the busiest U.S. airports as it conducted safety inspections of its MD-80 aircraft.
The cancellations by the No. 1 U.S. airline, a unit of AMR Corp, follow 460 cancellations on Tuesday and hundreds of cancellations two weeks ago, also for inspections.
An airline spokesman said about 30 MD-80s were in service on Wednesday morning and more were expected to resume flying later in the day.
"We continue to inspect every airplane to ensure we are in total agreement with the specifications of the directive," AMR Chief Executive Gerard Arpey said in a statement. "We will get back to a full schedule as quickly as possible."
Shares of AMR fell more than 10 percent early Wednesday afternoon, outpacing losses by other U.S. airline stocks. The Amex airline index was down 4.8 percent.
Crowd Power
-
Jordan Yerman
Vancouver, British Columbia, Canada -
Jarrett Martineau
Vancouver, Canada -
chaconne
Pittsburgh, Pennsylvania, United States -
Kenada
Leesburg, Alabama, United States -
Derek Dysart
Milwaukee, Wisconsin, United States -
poolparty
Vancouver, Canada -
A.Myers
Bryan, Ohio, United States -
PHL Approach
Lansdale, Pennsylvania, United States -
MattContinental
New York, New York, United States -
rjseg1
Chicago, Illinois, United States -
glhotka
Corinth, Texas, United States -
Wendy Lynn
Madison, Wisconsin, United States -
jkingone
Bedford, Texas, United States -
ddonar
Swartz Creek, Michigan, United States -
kevinq2000
Silver Spring, Maryland, United States

















Most RecentMost Recommended Comments (7)
at 15:57 on April 9th, 2008
I suppose the inspections are important, but the cancellations aren't going to be satisfying any customers in the short-term.
at 09:46 on April 10th, 2008
Travel nightmare in Philly.. Stuck there trying to get home.
jkingone has contributed a photo to this story.
at 10:44 on April 10th, 2008
I couldn't think of anything worse. I hate sitting at airports at any time, but if I'd have to spend the last couple of days as you had, I'd be cursing the airline, regardless of the reasons - and yes of course I know safety is important.
I'm sure I'd come to my senses once I was off the cancellation merry-go-round, but at the time I'd probably have cheerfully put my hands around a poor unsuspecting American Airlines staff member!
~ Swan
at 08:25 on April 11th, 2008
What's happening with Airlines in US as I heard many bad news about them...I hope that this will be the last bad news about airline here.
at 08:35 on April 11th, 2008
Steph02, Thanks for the updates.
at 10:16 on April 11th, 2008
Steph02, I like this story. Gerard Arpey, Senator Shumer has already blammed the FAA since it is a government program and falls under George Bush. We all know that George Bush is at fought for all of our short comings. I am a bit confused, when the Democrats were running for office in 206, they told us that they would clean up the House and Senate. The told us that no more ethic problems or pork barrel spending would occur. The also promised the end to the war.
Gerard Arpey should take a deep breath and do what is the American way, Blame the giovernment.