Truemors
What I wrote to them:
Arrival Date: 5/11/2008 (AKA.: Mother's Day)
Name: Duncan
Hotel City: Salmon Arm
Hotel State: BC
Hotel Country: Canada
Message Body: Recently I was charged for staying at a Best Western Hotel in Salmon Arm. Shortly after check-in, gunman shot at another guest of the hotel. The hotel management never offered to find us a room in a safe hotel. Instead he had us sit out in the parking lot, including children and a new-born. When we inquired at the front desk we were told to just wait... for 4 hours.
I feel BW did not fulfil their side of the contract to provide us with safe lodgings and subjected us to extreme danger. (The man was found have had cocaine and 4 guns in his room.) Because of this blatant disregard for safety, failure to even attempt to get us another room at another hotel and the rude, greedy behaviour of the management, I do not feel I should have to pay amount charged to my credit card. A discount is supposed to make me feel safe?
We avoided all BW, (Bad Western) on the remainder of our week-long trip and until this is resolved, we will never stay at a BW again.
www.am1150.ca/news/565/717708tinyurl.com/67xk5z
The Reply:
Thank you again for your e-mail concerning your experience with the Best Western Salmon Arm Inn.
The management has responded to our office and has asked that we forward that response to you. They have asked me to apologize for this unfortunate incident and advise you that the situation was out of their control. They advised that they did offer the option to be placed into another hotel.
Since customer satisfaction is the primary goal of Best Western members, they are constantly striving to improve their level of customer service. The feedback from guests serves to highlight those areas that may need their attention.
We at Best Western are aware that every traveler has many choices available when selecting accommodations. We are honored you chose Best Western, and we will continue to do our best to be worthy of your selection.
Thank you,
Crystina P.
Customer Care
Best Western International
Comments (0)