Indians doing their homework in all aspects affecting business
Generalizations get you into trouble, so I will avoid them. I will offer an observation from experience and from reports that people from India and with whom I interact work hard at relationships and more than just being technically competent.
An associate with whom I work remarked, “I am not an information scientist, yet every time I turn around people are asking me for tech support.”
“What do you do when this happens,” I asked?
“I give it to them, to uphold our reputation,” he replied.
“In ambitious India, workplace etiquette rounds out the coursework
By Emily Wax
Tuesday, July 6, 2010
NEW DELHI -- They call her India's Miss Manners, and she is at the heart of a multimillion-dollar industry to make Indian companies more competitive globally by improving their workers' social skills.
Pria Warrick has become the guru of graces for a new generation of call-center techies, chief executives, animation artists, MBAs and Bollywood film stars, all of whom are helping drive India's rise as a world economic power but sometimes without a certain polish.
"Backs straight! Napkins on lap. Great. Class, cut your burger neatly," Warrick told a class of young Indian professionals, methodically performing fork-and-knife surgery on a McAloo Tikka patty -- a spicy potato burger from McDonald's -- as practice for dining in Europe and the United States.”