Tim Hortons Donuts Sued by Franchisees over Fresh Ads

Jordan, can you tell the difference between their fresh and frozen, but you not get a whiff of freezer burn when you bite into a tim hortons donut.  Any while we are at it. How come i cant get a cinnamon donut? Is there a cinnamon shortage in the world markets.  By the way thanks for the comments and raising the issue of core products,.

I know, cinnamon donuts are my favourite, Tim Hortons can never explain why they don't have them here in BC, yet every other province has them

I too haven't eaten one in ages, but when you do, you will notice a distinct Freezer burn taste, similar to when you take a can of whipped cream and pouring the contents down your throat until it is empty and with a last shot you get the propellent Freon as an aftertaste.  Then you will know what I mean by that Freezzery Freon aftertaste. You probably haven't done this, but I bet Jordan has;

It is truly an outrage what Tim Hortons has done to the core product offering. I know exactly what you mean about the fresh vs. frozen taste. I also have not had a good moist donuts from a Tim Hortons outlet in ages. The freezing process must make it impossible to retain good moisture levels. People are too stupid and caught up in the herd mentality to complain or resist the darn place.

I was in the States recently and visited a number of New England area Dunkin Donuts. These appeared to be quite fresh and tasty. I do not suspect that they are made from frozen dough, but more research is required. They also featured more interesting donut selection than the bland Hortons. Oh yeah,

Thanks Uter for the comments, one of my faves is the cinnamon Tim Hortons donuts which are available everywhere in Canada, but British Columbia, when I asked them about them, they gave me that Deer in the Headlights look, and replied, "Really?" We have never heard of cinnamon donuts?

Once upon a time, I heard that Tim Horton's was coming to my town. They built 4 stores here. There are no donut shops in my vicinity so I was a bit enthused. Oh, what a let down TH is.

The donuts are plainly and simply, not good. There is absolutely no hint of the fresh donut taste. I couldn't figure out why they tasted like sub-par donuts, thinking that perhaps I was just going in at the wrong time of day. I tried several more visits, varying the time. No difference.

Then I discovered through a web search that TH does not make fresh donuts at all. They simply warm up frozen donuts from a factory. How pathetic. No reason for me to go back. Boxed donuts from my grocery store are almost as good.

I have noticed that whenever I drive past the local TH stores, they don't seem to be very busy. Not a surprise there in my opinion. Sorry TH..... you just don't make the grade.

I worked for Tim Hortons for almost 9 years, most of that time as a baker.  I've seen it all from the rise of soups and sandwiches to the fall of the classic honey cruller.  Once that frozen crap came into my store I was apalled at what I saw and really couldn't take pride in my work.  Making donuts and muffins from scratch was difficult and almost fun at the same time.  An 8hr job now took only 4hrs to do so I spent most of my time playing cards and Game Boy (working the night shift).  There really wasn't anything else to do at that time.

The donuts became smaller, drier and bland thanks to the new freezing process.  Now everything is pre-made and frozen, even the muffins.  Those new breakfast sandwiches, they're frozen too.  Even the "egg" that's in it.  You'll see signs on the crossonts and danishes calling them "european style".  That's total BS.  Those things are still the same frozen crap that Tim's has been putting out for years.  Nothing has changed.  I'll go there for coffee and maybe a bagel too but that's it.

Any updates on this guys?

To reinforce this lawsuit that the company has been hit by, perhaps we could all contact the company in formal writing (not just e-mail) to explain that we have not been impressed one bit with the taste of donuts since the transition and that we (at least I have) do not even entertain the thought of geting donuts there. At one time, I would suggest to my family that we get a dozen donuts for dessert. Now I am embarrassed to serve any guests i have or my family donuts for dessert. As one posted mentioned above, they are no better than grocery store donuts.

We could point out in our message how "we inquire about the level of sales of donuts over the past few years and how this compares to when they were made on site." Lastly, we could suggest that as an offer of goodwill, they could cover the $60,000 cost they imposed on franchises to reverse the renovation process.

Further, I hate the variance in selection from one franchise to another. In Ontario, there is way too much fluctuation on types of donuts offerred.

My ones to have as constants?

-Boston Creme, Honey Cruller, Honey Dip, A Cherry donut, Strawberry Vanilla Creme, Chocolate Dip, Maple Dip, Canadian Maple. Strawberry/Raspberry Jelly, Lemon Jelly, Old Fashion, Old Fashion Glazed, Sour Cream Glazed,

Cut out this crap with the monthly ones that come and go. We don't need fudge, walnut donuts etc