Weekend chaos expected for Heathrow's Terminal 5

by Craig Murphy | March 29, 2008 at 04:35 pm | 88 views | add comment
Weekend chaos expected for Heathrow's Terminal 5 by Craig Murphy

Update: 17:50 PST

After more than 100 flight cancellations in the first two days since opening Heathrow's brand new Terminal 5 in London, British Airways said it expects 58 more over the weekend.

Passengers at Heathrow's new Terminal 5 face disruption for the third day running, with flight cancellations due to continue through the weekend.

British Airways said it expects another 37 short-haul flights will be cancelled on Saturday, falling to 21 on Sunday.

More than 100 flights at the new £4.3bn terminal were called off on Thursday and Friday because of earlier glitches with the baggage-handling systems.

An airline spokeswoman said the situation was "improving steadily".

She said all long-haul services departing from the terminal on Saturday would go ahead as planned and advised customers to check on www.ba.com for a full list of flight cancellations.


_______________

After a disappointing first few days at Heathrow's brand new Terminal 5 in London, passengers are being told to brace themselves for yet more cancellations tomorrow, as another 54 British Airways flights are to be cancelled.

More than 100 flights were cancelled on Thursday and Friday because of earlier glitches with baggage-handling systems.

BA chief executive Willie Walsh said he accepted the chaos which marred T5's opening and left many stranded overnight, "was not our finest hour".

One baggage handler said it was "a shambles the moment the doors opened".

He told the BBC: "BA claimed 'staff familiarisation' was to blame. The staff, however, would blame the lack of training and the essential support that was promised."

Other sources have told the BBC low morale among staff was also a factor.

Airport operator BAA and BA said they were working hard to resolve baggage issues.

BA, which has sole use of T5, has announced all long-haul services departing from the terminal on Saturday will go ahead, and 293 out of its 347 planned short-haul flights will also depart.

Uploaded by Craig Murphy | March 29, 2008 at 04:35 pm | 88 views | add comment

This footage is part of these news stories

Weekend chaos expected for Heathrow's Terminal 5

Update: 17:50 PSTAfter more than 100 flight cancellations in the first two days since opening Heathrow's brand new Terminal 5 in London, British Airways said it expects 58 more over the weekend."Passengers at...

Comments (0)

Add a comment

The content of this field is kept private and will not be shown publicly.

Photo Properties

NP! ID: 870364
Title: Weekend chaos expected for Heathrow's Terminal 5
Created: Sat, 03/29/2008 - 4:35pm
File Type: image (jpeg)
Modified: Sat, 03/29/2008 - 4:36pm
File Size: 800 × 600 – 454.31 KB

closeSign in to NowPublic

is reporting from